Effective Date: 1 Jan 2025

1. About ChuoKart

ChuoKart (“we,” “us,” or “our”) is a student-first marketplace owned and operated by ABNO Softwares International Ltd and Lolla Technologies Ltd.

This Privacy Policy explains how we collect, use and protect your personal information when you visit www.chuokart.com, join our waitlist, or use our marketplace services.

2. Information We Collect

We collect the following categories of information to create your account, keep you safe and improve your experience:

a) Information You Provide

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    Personal details: name, email address (including student email), phone number, institution and year of study.
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    Listings & content: photos, videos, item descriptions, messages, or feedback you post.
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    Payment information: : only when you transact with vendors (handled securely via Lollapay).
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    Feedback or support messages sent through chat, forms, or social channels.

b) Information We Collect Automatically

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    Device information (browser type, operating system, IP address).
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    Usage data (pages visited, clicks, time spent, search activity).
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    Cookies and similar technologies to remember your preferences and improve performance.

c) Information from Partners

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    Verification data from your institution portal (Unisol, Intellimis, Genesis) to confirm you are a genuine student.
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    Vendor and payment data from Delytt and Lollapay when you buy, sell, or receive payments.

3. How We Use Your Information

We use your data responsibly to:

  • 1.
    Verify your student status and maintain a safe marketplace
  • 2.
    Process waitlist registration, accounts and communications
  • 3.
    Enable buying, selling and swapping between verified users.
  • 4.
    Improve our services, fix issues and personalize your experience.
  • 5.
    Send important updates, offers, or campus-specific alerts.
  • 6.
    Comply with legal and institutional obligations.

We do not sell your personal data to advertisers or third parties.

4. Sharing and Disclosure

Your information may be shared only when necessary:

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    With your Institution: to verify identity or moderate content when required.
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    With Service Providers: like Lollapay, Delytt, or hosting partners that support ChuoKart’s functionality.
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    For Safety or Legal Reasons: when required by law or to prevent fraud, scams, or harm.
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    With Your Consent if you choose to connect with external services or promotions.

All partners operate under confidentiality and data-protection agreements.

5. Your Rights

Under the Kenya Data Protection Act, 2019 (and similar international laws), you have the right to:

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    Access your personal data.
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    Correct or update inaccurate information.
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    Withdraw consent for specific uses.
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    Request deletion (“right to be forgotten”).
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    Lodge a complaint with the Office of the Data Protection Commissioner (ODPC) if you believe your rights are violated.

You can make any such request by contacting us at info@abnosoftwares.com.

6. Data Retention

We keep your data only for as long as needed to:

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    Provide the services you requested,
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    Meet legal or institutional requirements, or
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    Resolve disputes or enforce our terms.

When data is no longer needed, we delete or anonymize it securely.

7. Security Measures

We use industry-standard security tools to protect your data, including:

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    Encrypted connections (HTTPS & SSL).
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    Secure hosting via AWS Cloud Infrastructure.
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    Access controls and regular audits.
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    AI-driven moderation to prevent misuse.

However, no system is 100% secure. Always trade responsibly and verify items and buyers before completing transactions.

8. Cookies and Tracking

ChuoKart uses cookies to:

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    Keep you logged in,
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    Remember preferences and
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    Measure site performance.

You can manage cookies in your browser settings. Disabling cookies may affect site functionality.

9. Third-Party Links

Our site or marketplace may link to other websites (e.g., payment gateways, partner offers). We are not responsible for their privacy practices. Always review their policies before sharing personal data.

10. Changes to This Policy

We may update this policy occasionally to reflect new features or legal requirements. When we do, we’ll post the revised version here and update the “Last Updated” date.

11. Contact Us

If you have questions or requests about this Privacy Policy, contact us at: